Legal Compliance

Our Commitment to Legal Excellence

At Lumière, legal compliance is not an afterthought — it is the foundation of everything we do. We believe that proper, transparent, and fully compliant placements protect families, nannies, and our agency alike.

This page outlines our commitment to meeting and exceeding all applicable legal requirements in our operations.

1. Full Employment Compliance

Every placement facilitated by Lumière is structured in full compliance with employment law and labor regulations. We ensure that:

• All Positions Are Declared: Every nanny we place works under a proper, legally binding employment contract with all required tax and social security contributions.
• No Grey Areas: We do not facilitate undeclared work or off-the-books arrangements. All placements are transparent and fully compliant with local employment regulations.
• Proper Contracts: We provide families and nannies with contract templates that meet legal requirements, clearly outlining duties, compensation, working hours, benefits, and termination terms.
• Fair Working Conditions: We advocate for reasonable hours, rest periods, paid leave, and fair compensation in accordance with applicable labor standards.

2. Background Screening Standards

We conduct comprehensive background checks on all nanny candidates in full compliance with applicable data protection and consumer reporting laws, including the Fair Credit Reporting Act (FCRA) and GDPR.

2.1 Background Checks Include:

• Criminal background check (county and state/national level)
• Sex offender registry search
• Driving record verification (where applicable)
• Employment history verification
• Professional reference checks

2.2 Candidate Rights and Protections:

• Written Consent Required: We obtain explicit written consent before conducting any background check.
• Disclosure Provided: Candidates receive full disclosure that a background check will be performed.
• Adverse Action Process: If a candidate is not selected due to background check results, they receive a copy of the report and notice of their rights to dispute inaccurate information.
• Secure Handling: All background check information is handled confidentially and stored securely for the required retention period (5 years).

2.3 Third-Party Screening:

We partner with professional, accredited background check providers that comply with FCRA, GDPR, and all applicable data protection regulations. We do not use services that offshore sensitive personal information, protecting candidates from identity theft risks.

3. Data Protection and Privacy (GDPR Compliance)

As a service operating in Europe, we are fully committed to compliance with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

3.1 Our GDPR Practices:

• Lawful Basis for Processing: We process personal data only with explicit consent, contractual necessity, legitimate interests, or legal obligation.
• Data Minimization: We collect only the information necessary to provide our services.
• Transparency: Our Privacy Policy clearly explains what data we collect, how we use it, and who we share it with.
• Individual Rights: We honor your rights to access, rectify, erase, restrict, port, and object to processing of your personal data.
• Secure Storage: We implement appropriate technical and organizational measures to protect personal information.
• Data Retention: We retain data only as long as necessary and in accordance with legal requirements.

3.2 International Data Transfers:

If data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

3.3 Your Rights:

You have the right to request access to, correction of, or deletion of your personal data at any time. You also have the right to lodge a complaint with your local data protection authority.

4. Anti-Discrimination Commitment

Lumière is committed to fair and equal treatment in all aspects of our business. We comply with all anti-discrimination laws and prohibit discrimination based on:

• Race, ethnicity, or national origin
• Religion or belief
• Gender, gender identity, or sexual orientation
• Age
• Disability
• Marital or family status
• Any other protected characteristic under applicable law

We evaluate nanny candidates solely based on their qualifications, experience, professionalism, and suitability for the role. We do not accept discriminatory requests from families and reserve the right to decline service to any client who violates our anti-discrimination standards.

5. Confidentiality and Non-Disclosure

We treat all information shared with us — whether from families or nannies — with the utmost confidentiality. We do not disclose:

• Family details, addresses, or household information
• Nanny personal information or background check results
• Compensation or contract terms
• Any proprietary or sensitive business information

Exceptions are made only when disclosure is required by law or with explicit consent.

6. Transparency in Operations

We believe transparency builds trust. Our commitment to transparency includes:

• Clear Fee Structure: Our fees are communicated clearly in writing before services begin (fees are discussed during consultations and formalized in Service Agreements).
• No Hidden Costs: There are no surprise charges or hidden fees.
• Honest Communication: We provide realistic timelines, honest feedback, and clear expectations throughout the placement process.
• Written Agreements: All terms, conditions, and obligations are documented in writing.

7. Professional Standards and Ethics

While we are an independent agency, we adhere to industry best practices inspired by leading professional organizations, including:

• Comprehensive candidate vetting
• Transparent client relationships
• Ongoing post-placement support
• Commitment to legal compliance
• Respect for all parties involved

8. Ongoing Compliance and Updates

Laws and regulations evolve, and so do our practices. We commit to:

• Regularly reviewing and updating our policies
• Staying informed of changes in employment, data protection, and consumer protection laws
• Consulting with legal professionals to ensure compliance
• Communicating material changes to clients and candidates

9. Accountability and Recourse

If you believe we have not met our legal or ethical obligations, we encourage you to contact us directly. We take all concerns seriously and are committed to resolving issues promptly and fairly.

You also have the right to file complaints with relevant regulatory authorities, including:

• Your local data protection authority (for GDPR matters)
• Employment law enforcement agencies (for labor law concerns)
• Consumer protection agencies (for service-related disputes)

10. Contact Us

If you have questions about our legal compliance, data practices, or any aspect of our operations, please contact us:

Lumière
Email: